Refund & Cancellation Policy

1. Training Programs Refund Policy

1.1 Cancellation by Client

Clients may cancel workshop registrations under the following terms:

• More than 14 days before training: 100% refund (minus 5% administrative fee)
• 7-14 days before training: 50% refund
• Less than 7 days before training: No refund
• No-show: No refund (unless documented emergency)

1.2 Cancellation by MarineCX

MarineCX may cancel a training program with at least 7 days notice if minimum participant requirements are not met. Full refunds will be issued immediately.

1.3 Rescheduling

Clients may reschedule training to another available date at no additional cost, subject to availability. Rescheduling requests must be made at least 7 days before the scheduled training.

2. Software Subscription Refund Policy

2.1 Trial Period

Clients may use our software on a free trial basis (typically 14-30 days). No charges will be incurred during the trial period. Trial access is limited to demonstration and evaluation purposes.

2.2 Subscription Cancellation

Monthly subscriptions can be cancelled at any time with written notice. No refunds will be issued for partial months. The service will remain active until the end of the paid period.

2.3 Annual Subscriptions

Annual subscriptions can be cancelled with 30 days written notice. Refunds are calculated on a pro-rata basis for unused months, less any applicable cancellation fees.

3. Implementation & Customization Refund Policy

3.1 Project-Based Work

For project-based implementations:

• Phase 1 (Planning & Setup): 20% of project cost - No refund once started
• Phase 2 (Development): 30% of project cost - Pro-rata refund available if cancelled before completion
• Phase 3 (Testing & Deployment): 30% of project cost - No refund
• Phase 4 (Support & Training): 20% of project cost - Refundable if unused

3.2 Change Requests

Changes to project scope made after contract signing may incur additional costs. Costs for work already completed cannot be refunded.

4. Service Failure & Compensation

4.1 Service Level Agreement

If we fail to deliver services as agreed, the following applies:

• Minor delays (under 2 weeks): 10% service credit
• Major delays (2-4 weeks): 25% refund
• Critical failures: Full refund or service replacement

4.2 Service Credits

Service credits must be used within 60 days or will be forfeited. Credits cannot be converted to cash.

5. Refund Processing

5.1 Refund Timeline

Approved refunds will be processed within 7-10 business days. Refunds are issued to the original payment method.

5.2 Processing Fees

Credit card processing fees are non-refundable. For bank transfers, the client bears any bank charges for reversed payments.

6. Exceptions & Non-Refundable Items

The following are non-refundable:

• Training attendance after completion
• Customization work for which requirements were provided by client
• Data migration services (once data has been transferred)
• Third-party software licenses or integrations
• Training materials and documentation

7. HRD Training Claims

For HRD-claimable training programs:

• Clients are responsible for HRD claim submissions and outcomes
• Refunds are not affected by HRD claim approval or rejection
• MarineCX provides necessary training documentation regardless of HRD claim status

8. Dispute Resolution

For refund disputes, please contact us at:

Email: customersupport@marinecx.com

Phone: +60 11-7561 6889

We will respond to refund requests within 3 business days. Disputes will be resolved in accordance with our Terms & Conditions.

9. Policy Changes

MarineCX reserves the right to modify this refund policy. Changes will be effective immediately upon posting. For existing contracts, previous policy terms apply unless explicitly updated.